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Damage Policy

* In detail on the receipt, mark the items that are damaged or missing and ask the driver to sign it.
* Notify us of the claim within 2 business days from the date of delivery.
* Once claim is approved the damaged or missing items noted on the receipt will be reordered and shipped as quickly as possible. Note: It usally takes 3-5 business days to approve a claim.
* Keep all material, including paperwork and boxes. Once reported, the damaged material is the property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or advise to discard the damaged material.
* Take pictures of the damaged items and boxes.
* If damaged or missing items are not noted on the receipt, Diamond Blade Center cannot be held responsible for any damaged or missing items. If the receipt is not marked, the only manner to file a claim is through the carrier.
* All claims for shortage/deduction must be made within 2 DAYS after receipt of goods.
* REMEMBER YOU ARE COVERED AS LONG AS YOU MAKE IT NOTED ON THE DRIVERS BILL OF LADING AT TIME OF DELIVERY THAT THERE ARE DAMAGED CARTONS OR ITEMS.